Privacy Policy

QuoteDash is software that heating, cooling and home-service companies (“our customers”) use to give homeowners instant price estimates, take booking requests and answer questions through an AI assistant on their website and Facebook Messenger. This policy explains what information we handle and how.

Information we collect

• From homeowners who use a quote form, booking page or chat: name, phone, email, address or ZIP code, the service they need, their answers, chat messages, and whether they agreed to be contacted.
• From Facebook Messenger, when a business connects its Facebook Page: the messages people send to that Page, their Page-scoped ID, and the Page's name and access token so the assistant can reply.
• From our customers: account details (name, email, company information, logo, prices and settings).
• Technical data: basic logs and a hashed network address used to prevent spam and abuse.

How we use it

• To show estimates, answer questions, book appointments and pass each request to the business it was sent to.
• To email the business about new requests and, where enabled, send the homeowner a copy of their quote or booking.
• To keep the service secure and working.

We do not sell personal information and we do not use it for advertising. Each business controls the leads and conversations it receives and is responsible for how it contacts its customers.

Sharing

Information is shared with the business the homeowner contacted, and with service providers that run QuoteDash for us (hosting and database, email delivery, AI text generation, and Meta when Messenger is used). They may only use it to provide their service to us.

Retention and deletion

Lead and conversation data is kept while the business's account is active or until the business deletes it. A business can disconnect its Facebook Page at any time, which deletes the stored Page token. Homeowners can ask for their data to be deleted — see Data deletion.

Security

Data is stored with access controls so each business can only see its own information. Facebook Page tokens are stored server-side and never shown in the browser.

Changes

We may update this policy and will change the date above when we do.

Contact

Questions? Email zoitakh@gmail.om.